Refund and Returns Policy for Giginto.com

Effective Date: 03 /01/2025

Introduction

Thank you for shopping at Giginto.com! We want you to be completely satisfied with your purchase. This Refund and Returns Policy explains the terms and conditions under which returns, exchanges, and refunds are accepted on our platform, which features multiple independent vendors selling their products.

Please note that each vendor may have their own return and refund policies. If a vendor has a specific policy, it will be clearly stated on the product page. In the absence of specific vendor policies, our general policy will apply.

1. Returns and Exchanges

A. Eligibility for Returns To qualify for a return or exchange, the item must meet the following conditions:

• The item is in its original condition (unused, unworn, and unwashed) with all original tags and packaging.
• The return request is made within 30 days from the date of delivery.
• The item is not on the list of non-returnable products (such as perishable goods, personalized items, or final sale items).

B. How to Request a Return or Exchange To initiate a return or exchange, please follow these steps:

1. Log into your Giginto.com account and go to the “Order History” section.
2. Select the order and item(s) you wish to return or exchange.
3. Click on the “Request Return” or “Request Exchange” button.
4. Fill out the required details and submit your request.
5. You will receive further instructions, including the return address (if applicable) and any required return labels.

Please note that the return shipping cost is the responsibility of the customer, unless the item is defective, damaged, or incorrect.

2. Refunds

A. Refund Eligibility Refunds are granted under the following circumstances:

• If the item you received is defective, damaged, or significantly differs from the product description.
• If the return is made according to the return policy and within the time frame provided.

B. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved:

• A refund will be issued to the original payment method used at checkout.
• If the original payment method is no longer available, we may offer store credit or an alternative refund method, subject to mutual agreement.
• The processing time for refunds may vary depending on your payment provider, but it typically takes 5-10 business days.

C. Refunds for Multiple-Vendor Orders If your order includes items from multiple vendors, the refund process may differ depending on the vendor’s policies. Each vendor is responsible for handling their own returns and refunds. However, Giginto.com will mediate any issues if necessary.

3. Non-Returnable/Non-Refundable Items

The following items are non-returnable and non-refundable:

• Perishable goods (e.g., food, flowers)
• Personalized or custom-made items
• Final sale or clearance items
• Items that have been used, altered, or damaged after delivery
• Gift cards or downloadable digital content

4. Vendor-Specific Return Policies

As Giginto.com is a multi-vendor marketplace, each vendor may have their own return, exchange, and refund policies. When purchasing from a specific vendor, please carefully review their policy, which will be clearly indicated on the product page. If there is a discrepancy between the vendor’s policy and our general policy, the vendor’s policy will take precedence for that specific order.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery to initiate a claim. We may ask you to provide photos of the damaged item and packaging to process the claim. Once verified, we will issue a replacement or full refund, including any applicable shipping charges.

6. Shipping Costs

• Return Shipping: Unless the item is defective, damaged, or incorrect, the cost of return shipping is the responsibility of the customer.
• Original Shipping Fees: Original shipping charges are non-refundable, except in cases where the item is defective, damaged, or incorrect.
• Exchange Shipping: If you are exchanging an item, you will be responsible for the return shipping fees. If the exchange requires additional shipping, we will notify you of any new charges.

7. Cancellations

You may cancel an order within 24 hours after placing the order, provided that the vendor has not already processed or shipped the item. After this period, the return process outlined above will apply.

8. Changes to This Refund and Returns Policy

We may update or modify this Refund and Returns Policy from time to time. If we make changes, we will update the effective date at the top of this page. Please review this policy periodically to stay informed about our terms regarding returns and refunds.

9. Contact Us

If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return or refund, please contact us at:

Giginto.com
Email: giginto09@gmail.com
Phone: +27 64 427 9678